Equipment Tag Printing

Print clear, scannable tags for repair equipment with customer name, barcode, SRO number, and priority indicators.

Equipment tags are the printed labels staff attach to each device when it enters intake. The tag identifies the device by SRO number, links it to a customer, and flags priority repairs so they stand out on the bench.

When tags print

A tag prints in two situations:

  • Automatically after each successful scan in the Scan & Receive panel — turn this on with the Auto-Print toggle. See Pending SROs V2 for the full intake workflow.
  • On demand — click the print icon next to any received device in the Pending SROs V2 device table, or use the Print → Equipment Tags option in the SRO detail view.

When you print tags from an SRO that has more than one equipment line, a dialog lets you pick which devices to print tags for.

What the tag shows

Each tag is centered on the page and laid out top to bottom:

  1. Customer name — large, bold header so the right tag matches the right customer at a glance.
  2. Barcode — encodes the SRO number for quick scanning.
  3. Device description — the equipment description, for example MacBook Pro 16" (2024).
  4. SRO number and date — combined on a single line in a monospace font, separated by a pipe: 83342W | 03/27/2025.
  5. Priority flag (only on hot-bench repairs) — a clearly labeled >> PRIORITY / HOT BENCH << line below the date.

The HOT BENCH indicator

The >> PRIORITY / HOT BENCH << line appears on tags for repairs flagged as hot-bench — work that should be prioritized over the regular intake queue. The label tells the technician receiving the device to send it straight to the bench rather than into the normal queue.

A hot-bench tag has all the same fields as a regular tag, plus the priority line at the bottom. If the line is missing, the SRO is not currently flagged as hot-bench.

To flag a repair as hot-bench, open the SRO detail view, expand the Tags section, and toggle Hot Bench on. Tags printed after that point include the priority line.

Printer compatibility

Equipment tags are designed for thermal receipt printers. The layout is centered, bold, and compact so a tag fits on a standard receipt-printer label:

  • The barcode prints at a height that scans reliably while keeping the tag short.
  • The customer name is enlarged so it can be read from across the bench without picking the tag up.
  • A blank clearance line is added at the bottom of every tag so the printer's cutter doesn't trim into the last printed row.

Weevio Cloud uses whichever printer is set as the default for your browser or workstation — there is no separate "tag printer" assignment inside Weevio Cloud.

Reprinting tags

You can reprint a tag at any time after a device has been received:

  • From the Pending SROs V2 device table — click the print icon in the row for the device you want to reprint.
  • From the SRO detail view — open the SRO, click Print, and choose Equipment Tags.

A reprint uses the SRO's current customer name, device description, SRO number, and hot-bench state, so if any of those have changed since the original tag was printed, the reprint reflects the latest values.

Troubleshooting

Note:

The barcode isn't scanning. Reprint the tag. Thermal receipt rolls can produce light or smudged prints when the roll is near its end or the print head is dirty. If a fresh print from a clean print head still doesn't scan, the SRO number itself may be unusually long — try widening the tag in your printer driver's page settings.

Note:

The cutter is trimming the last line of the tag. Every tag already includes a clearance line at the bottom for receipt-printer cutters, but some hardware cuts more aggressively than others. Increase the bottom-margin or feed setting in your printer driver and reprint.

Note:

The HOT BENCH line is missing on a tag you expected it on. The tag prints the priority flag based on the SRO's tag state at the moment of printing. Open the SRO, confirm the Hot Bench tag is active in the Tags section, then reprint.

Note:

The wrong customer name or device description prints. A tag reprint always uses the SRO's current values. If the SRO was edited after the original print, the new tag shows the updated values — reprint after confirming the SRO header and equipment line are correct.

Need Help?

For assistance, please send a message to our Support page.