Terms of Service

Weevio Terms of Service

Last Updated: May 28, 2026

These Terms of Service ("Terms") are a legal agreement between you and MacExperience, Inc. dba Weevio Software ("Weevio," "we," "us," or "our"). They govern your access to and use of Weevio's services, including the Weevio Cloud software platform and any PIMS support or managed services provided under a signed Service Agreement (collectively, "Services").

By using Weevio's Services, you agree to these Terms. If you do not agree to any of these Terms, you may not access or use the Services.

1. General Terms

(a) Eligibility. To use the Services, you must: (i) be at least 18 years old; (ii) have the authority to enter a binding contract on behalf of yourself or your organization; and (iii) be responsible for your use of the Services and any use of your account.

(b) Changes to Terms. We may modify these Terms at any time. For non-material changes (such as clarifications or formatting), updated Terms become effective immediately upon posting. For material changes (such as changes affecting your rights, pricing, or scope of services), we will provide at least 30 days' written notice before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

(c) Privacy Policy. Our Privacy Policy explains how we collect, use, and protect your personal data when you use the Services. By using the Services, you agree that Weevio may use such data in accordance with our Privacy Policy.

(d) Service Agreements. Certain Services — including PIMS support and managed services — are governed by a signed Service Agreement that specifies the customer, term, pricing, and included services. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for the matters it specifically addresses.

2. Weevio Cloud Platform

This section applies to customers using the Weevio Cloud software platform.

(a) Your Account. To use most platform features, you must have a Weevio Cloud account. You may not use another user's account without permission. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to maintain account security.

(b) Platform Content. The Services may contain content and features ("Content") owned by or licensed to Weevio. We reserve all rights in the Content not expressly granted to you in these Terms.

(c) Your Content. Some Services allow you to upload, submit, store, send, or receive content. You retain ownership of any intellectual property rights you hold in that content. What belongs to you stays yours.

(d) Security. Weevio values the security of our customers' data. We use cloud services including AWS, Firebase, and PostHog to provide and improve our Services and encrypt all sensitive customer data in transit and at rest. We reserve the right to utilize additional cloud services as needed to maintain and improve the security and functionality of the platform.

(e) Data Sharing. We do not sell your personal data to third parties. We share data only with third-party service providers (such as AWS, Stripe, PostHog, and Firebase) necessary to operate and improve the platform. These providers are contractually bound to protect the confidentiality of shared data and to use it only for the services we have engaged them to provide. For more details, please review our Privacy Policy.

(f) Email Delivery. Weevio Cloud supports configuration of a custom SMTP server to send outbound emails from your own domain. If you have not configured a custom SMTP server in your account settings, outbound emails will be sent through Weevio's email delivery service and billed to you at $0.01 per email sent.

(g) Subscriptions & Billing. Access to Weevio Cloud apps and services is available on a month-to-month or annual basis, as selected at the time of purchase. Multi-year subscriptions may be available and will be quoted in a Service Agreement or proposal.

• Month-to-month: Changes to your subscription — including adding or removing apps, locations, or services — take effect at the start of your next billing period.
• Annual and multi-year plans: Upgrades (adding apps or locations) take effect immediately and are prorated for the remainder of the current term. Downgrades and cancellations take effect at the end of the current term. Annual and multi-year subscription fees are non-refundable after the 30-day cancellation window described in Section 4.
• Multi-year pricing: Subscriptions quoted for terms longer than one year include a locked price for the duration of the quoted term. Early termination of a multi-year subscription results in the remaining term's fees becoming immediately due.
• Price adjustments: Weevio may adjust subscription pricing at renewal with 30 days' advance written notice.

(h) Subscription Access vs. Project Delivery. Subscription fees cover access to the Weevio Cloud platform and its apps. Custom project work — including but not limited to Shopify implementations, data migrations, integrations, and other professional services — is governed separately by a project quote or Service Agreement. Delays in or non-completion of a custom project do not constitute non-delivery of the subscription service and do not entitle you to a refund of subscription fees paid.

(i) License Grant. Subject to your compliance with these Terms and payment of applicable fees, Weevio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term, solely for your internal business purposes. This license does not include the right to sublicense, resell, or otherwise make the Services available to third parties.

(j) Acceptable Use. You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services to: (i) violate any applicable law or regulation; (ii) transmit any content that is unlawful, harmful, or fraudulent; (iii) attempt to gain unauthorized access to any part of the Services or related systems; (iv) reverse engineer, decompile, or disassemble any part of the Services; or (v) use the Services in any manner that could damage, disable, or impair the Services or interfere with other users' access.

3. PIMS Support & Managed Services

This section applies to customers seeking PIMS support or managed services from Weevio, whether under a signed Service Agreement or on an ad hoc basis.

(a) Scope of Services. The specific services included in your engagement — including any limits on included support hours and applicable overage rates — are defined in your signed Service Agreement. Unless otherwise stated in the Service Agreement, support services include general PIMS troubleshooting, assistance with PIMS-related questions, coordination of PIMS software updates provided by ExecUtron, and reasonable configuration assistance. Included support hours are available during business hours only (8 AM–5 PM ET, Monday–Friday, excluding holidays). Support requested outside of business hours is billed at the applicable outside-business-hours rate as defined in Section 3(b), regardless of any remaining included hours in your Service Agreement.

(b) Overage & Out-of-Scope Work. Hours consumed beyond your Service Agreement's included allotment are billed at the overage rate specified in your Service Agreement. Customers with a signed Service Agreement may be entitled to a reduced overage rate as defined therein. Work outside the scope of your Service Agreement entirely — including but not limited to custom development, data migrations, hardware support, and third-party software integrations not covered by your agreement — is billed at our standard hourly rates. Customers without a Service Agreement are billed at standard rates for all work.

Standard hourly rates:

• Business hours (8 AM - 5 PM ET, Monday - Friday, excluding holidays): $150/hr
• Outside business hours: $300/hr

Time is billed in 15-minute increments. Overage and out-of-scope work will not begin without your prior approval.

(c) Scheduling & Access. Service work requiring access to your PIMS server (such as software updates or configuration changes) must be scheduled in advance. You are responsible for maintaining a remote access solution that allows Weevio to connect to your PIMS server (such as a VPN with screen sharing, Splashtop, TeamViewer, or equivalent). If you do not have an existing remote access solution, Weevio can provision one on your behalf; Weevio-provisioned remote access is billed at our then-current rate per machine per month, as communicated at the time of setup. You agree to cooperate with the setup and maintenance of any remote access solution. Delays caused by your unavailability or inaccessible systems may result in rescheduling.

(d) Third-Party Software Disclaimer. PIMS is developed and maintained by ExecUtron, a third-party software vendor. Weevio facilitates support and coordinates updates on your behalf but does not control ExecUtron's development timelines, software quality, or update availability. We cannot guarantee outcomes that are dependent on ExecUtron's actions, and we are not liable for issues originating in ExecUtron's software.

(e) Payment. Fees for services are due within 30 days of invoice. Overdue balances may result in suspension of services. Annual Service Agreement fees are due upon execution of the Service Agreement unless otherwise specified.

(f) Non-Refundable Costs. Certain costs incurred on your behalf as part of a PIMS deployment — including but not limited to software licenses purchased from third-party vendors such as 4D — are non-refundable once provisioned. These costs become your obligation at the time of purchase regardless of subsequent cancellation, non-payment, or dispute. The specific non-refundable items applicable to your engagement will be identified in your Service Agreement or quote.

(g) Cancellation, Early Termination & Chargebacks. Early termination fees, where applicable, are defined in your Service Agreement or quote and become immediately due upon cancellation or termination before the end of the agreed term. Subscription fees that have accrued prior to cancellation remain payable regardless of whether services were actively used. If you have a billing dispute, you agree to contact us at [email protected] before initiating a chargeback or dispute with your payment provider. Unauthorized chargebacks may result in suspension of services, referral to collections, and recovery of any fees assessed to us as a result of the chargeback.

(h) Support Channel & Response Times. The primary channel for all support requests is email at [email protected]. We aim to respond to all support requests within 2 business days. Response times may vary based on request volume, complexity, and holiday schedules. This commitment applies to initial response and does not guarantee resolution within the stated timeframe.

(i) Support Without a Service Agreement. Customers who have not entered into a signed Service Agreement may submit support requests on an ad hoc basis. By submitting a support request, you acknowledge and agree that all support is billed at our standard hourly rates (as defined in Section 3(b)), in 15-minute increments, with a minimum charge of $37.50 per engagement. Work will not begin without your prior acknowledgment of applicable charges.

(j) Pass-Through Costs. Weevio may incur third-party costs on your behalf as part of project or managed services work — including but not limited to Shopify themes, Shopify App Store subscriptions, platform subscriptions, software licenses, and other vendor purchases. These costs are billed to you at cost and become your obligation upon purchase. Pass-through costs will be identified in your project quote or communicated to you prior to purchase where practicable. Costs that are non-refundable by the originating vendor are non-refundable to you as well.

(k) Customer Responsibilities & Project Delays. Timely project delivery depends on active customer participation. You agree to provide approvals, access, credentials, content, and feedback within a reasonable timeframe as requested by Weevio. Delays caused by your failure to respond or provide required materials extend Weevio's delivery timeline proportionally and do not constitute non-delivery or breach by Weevio. Weevio is not liable for project delays, cost overruns, or non-completion attributable to customer inaction or unavailability.

4. Termination

(a) Weevio Cloud Platform. We may suspend or terminate your platform account immediately, without prior notice or liability, if you materially breach these Terms. Upon termination, your right to access the platform will immediately cease.

(b) Support & Managed Services. Service Agreements for support and managed services automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least 30 days prior to the end of the current term. Weevio may adjust pricing at renewal with 30 days' advance written notice. Either party may also terminate a support Service Agreement mid-term by providing 30 days' written notice. We may terminate immediately for non-payment or material breach.

Annual Service Agreement fees are non-refundable once the 30-day cancellation window has passed. You may cancel for a full refund within 30 days of the Service Agreement execution date by providing written notice to [email protected]. After the 30-day window, no refunds will be issued for unused hours or remaining term, regardless of cancellation reason.

In the event of early termination by Weevio without cause, the refund will equal the annual fee paid minus the greater of: (a) hours used multiplied by the applicable hourly rate as defined in your Service Agreement, or (b) a prorated portion of the annual fee based on months elapsed. The refund will never exceed the original amount paid.

(c) Data Handling on Termination. Upon termination or expiration of your account or Service Agreement, your access to the Services will cease. Weevio will retain your data for 30 days following termination, during which time you may request an export of your data by contacting [email protected]. After the 30-day retention period, Weevio may permanently delete your data without further notice. Weevio is not responsible for any data loss resulting from your failure to request an export prior to deletion.

5. General Provisions

(a) Entire Agreement. These Terms, together with any signed Service Agreements and other legal notices published by Weevio, constitute the entire agreement between you and Weevio concerning the Services and supersede all prior agreements or understandings relating to the same subject matter.

(b) Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.

(c) Dispute Resolution. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the State of Indiana.

(d) Limitation of Liability. To the maximum extent permitted by applicable law, Weevio shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising out of or related to these Terms or the Services, even if Weevio has been advised of the possibility of such damages. Weevio's total aggregate liability for any direct damages arising out of or related to these Terms or the Services shall not exceed the amounts paid by you to Weevio in the three months preceding the claim.

(e) Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

(f) Attorney's Fees. In the event Weevio must pursue legal action or collection efforts to recover amounts owed under these Terms or any signed Service Agreement — including but not limited to unpaid invoices, early termination fees, or costs arising from an unauthorized chargeback — you agree to reimburse Weevio for all reasonable attorney's fees, court costs, and collection expenses incurred.

(g) No Oral Modifications. No statement, representation, or promise made by any Weevio employee, agent, or contractor — whether verbal or in written communication outside of a signed Service Agreement or formal amendment — shall modify, supersede, or supplement these Terms. Any modification to these Terms must be made in writing and signed by an authorized representative of Weevio.

(h) Change of Ownership. These Terms and any signed Service Agreements are binding on each party's successors and assigns. In the event of a merger, acquisition, or sale of substantially all of your assets, this Agreement transfers to the successor entity. Change of ownership does not void this Agreement or entitle the customer or any successor to a refund of prepaid fees.

(i) Disclaimer of Warranties. The Services are provided "as is" and "as available" without warranty of any kind. To the maximum extent permitted by applicable law, Weevio expressly disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Weevio does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

(j) Force Majeure. Weevio shall not be liable for any failure or delay in performance of the Services resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, power failures, internet or telecommunications outages, third-party service provider failures (including cloud infrastructure providers such as AWS), government actions, or other events of force majeure. In such events, Weevio will make reasonable efforts to restore the Services as quickly as practicable.

(k) Waiver. Weevio's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of a specific breach shall not be construed as a waiver of any subsequent breach or of the right itself.

6. Weevio Cloud API

This section applies to your access to and use of the Weevio Cloud APIs, including the PIMS API. The Weevio Cloud APIs are provided to help you integrate and automate your workflows, extend your applications, and harness the power of Weevio Cloud Services.

(a) Acceptance. By accessing or using the Weevio Cloud APIs, you confirm your acceptance of these Terms. If you access the APIs on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Weevio Cloud APIs.

(b) License & Restrictions. Subject to your compliance with these Terms and any associated policies, Weevio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Weevio Cloud APIs. You may not misuse the APIs or assist anyone else in doing so, including through unauthorized use of data or interference with the operation of the Services.

(c) Test Environment. It is highly recommended that you use a PIMS test server environment when testing and integrating with the Weevio Cloud APIs.

(d) Disclaimer of Warranty. The Weevio Cloud APIs are provided "as is" and "as available" without warranty of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Weevio expressly disclaims any and all warranties and conditions, express or implied, regarding the APIs.

(e) Limitation of Liability. Weevio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your access to or use of the Weevio Cloud APIs.

(f) Modification of API Terms. Weevio may revise these API terms at any time, with notice provided through our documentation or other communication channels. Your continued use of the Weevio Cloud APIs after such changes take effect constitutes your acceptance of the modified terms.

(g) Termination. Weevio may terminate your access to all or any part of the Weevio Cloud APIs at any time, with or without cause, and with or without notice.

7. Contact Us

If you have any questions about these Terms, please contact us at [email protected].