Weevio Cloud supports file uploads up to 10 MB per file across all applications, including the admin panel, Customer Portal, and ecommerce integrations.
Supported Upload Types
The following types of files can be uploaded throughout the platform:
| Upload Context | Location | Supported Formats |
|---|---|---|
| Company logo | Customer Portal > Company Settings | PNG, JPEG |
| Login background image | Customer Portal > Login Background Image | PNG, JPEG |
| Product images | Store > Inventory | PNG, JPEG |
| Document attachments | Orders, SROs | PNG, JPEG, PDF |
Note:
All uploads are limited to 10 MB per file regardless of file type or upload context. If you need to upload a file larger than 10 MB, compress or resize it before uploading.
Image Recommendations
For the best visual quality and fastest load times:
- Company logos — 500 × 80 pixels, PNG with transparent background. See Branding & Images for detailed instructions.
- Login backgrounds — 2560 × 1440 pixels for sharp display on high-resolution screens.
- Product images — Use high-resolution images; they will be automatically optimized for web display.
Troubleshooting
| Issue | Solution |
|---|---|
| "File is too large" error | Reduce the file to under 10 MB. Use an image compressor or lower the resolution. |
| "Invalid file type" error | Convert the file to a supported format (PNG or JPEG for images). |
| Upload fails or times out | Check your internet connection and try again. If the issue persists, contact support. |
Need Help?
For assistance, please send a message to our Support page.