Customize your Customer Portal's appearance by uploading a company logo and login background image. These images appear on your portal's login page and throughout the customer experience.
Company Logo
The company logo appears in the header of your Customer Portal. It helps reinforce your brand identity when customers log in and navigate the portal.
Open Company Settings
Navigate to Apps > Customer Portal > Company Settings in the Weevio Cloud admin panel.
Upload your logo
Click the logo upload area and select an image file from your computer, or drag and drop a file into the upload zone.
Verify the upload
Your new logo will appear in the preview area once the upload completes.
Logo Requirements
| Requirement | Detail |
|---|---|
| Format | PNG or JPEG |
| Maximum file size | 10 MB |
| Recommended dimensions | 500 × 80 pixels |
| Auto-resize | Images larger than 500×80px are automatically scaled down while preserving aspect ratio |
Note:
For best results, upload a logo with a transparent background in PNG format at exactly 500×80 pixels. This avoids any automatic resizing.
Login Background Image
The login background image is displayed behind the sign-in form when customers access your portal. A high-quality background image creates a professional first impression.
Open Login Background settings
Navigate to Apps > Customer Portal > Login Background Image in the Weevio Cloud admin panel.
Upload your image
Click the upload area and select an image file, or drag and drop a file into the upload zone.
Verify the upload
The new background image will appear in the preview area once the upload completes.
Background Image Requirements
| Requirement | Detail |
|---|---|
| Format | PNG or JPEG |
| Maximum file size | 10 MB |
| Recommended dimensions | 2560 × 1440 pixels |
| Auto-resize | Images larger than 2560×1440px are automatically scaled down while preserving aspect ratio |
Note:
For the sharpest display on high-resolution screens, upload an image at exactly 2560×1440 pixels.
Caching & Propagation
After uploading a new logo or background image, it may take up to 24 hours for the change to appear on your live portal due to browser caching. To see changes immediately, try clearing your browser cache or opening the portal in a private/incognito window.
Troubleshooting Upload Errors
If an upload fails, the portal displays a dismissible error message explaining the issue. Here are the common errors and how to resolve them:
| Error Message | Cause | Solution |
|---|---|---|
| "File is too large. Maximum size is 10MB." | The selected file exceeds 10 MB | Compress or resize the image before uploading |
| "Invalid file type. Please upload a PNG or JPEG image." | The file is not a PNG or JPEG (e.g., GIF, SVG, WebP) | Convert the image to PNG or JPEG format |
| "Upload failed. Please try again." | A server or network error occurred | Wait a moment and try the upload again. If the issue persists, contact support |
Need Help?
For assistance, please send a message to our Support page.